Privacy Policy
Last Updated: January 2025
Your Privacy Matters to Us
At Wylen Acid, we believe your personal information deserves respect and protection. This policy explains how we collect, use, and safeguard your data when you use our financial planning courses and services.
We're committed to transparency. If you have questions about anything in this document, reach out to us anytime at contact@wylenacid.com.
Information We Collect
- Name and contact details when you register
- Payment information for course enrollment
- Learning progress and course completion data
- Device and browser information for technical support
- Communication preferences and feedback
How We Use Your Data
- Deliver course materials and track your learning journey
- Process payments and maintain enrollment records
- Send important updates about your courses
- Improve our platform based on usage patterns
- Provide customer support when you need help
Data Protection
- Industry-standard encryption for all transactions
- Secure servers with regular security audits
- Limited access to personal information
- Regular backups to prevent data loss
- Compliance with international privacy standards
Detailed Information Practices
Personal Information Collection
When you sign up for our courses, we ask for basic information to create your account and process enrollment. This includes your full name, email address, and payment details. We also collect information about which courses you're taking, your progress through lessons, and any assessments you complete.
Technical data like your IP address, browser type, and device information helps us ensure the platform works smoothly for everyone. We use cookies to keep you logged in and remember your preferences between visits.
Payment Processing
Financial transactions are handled through secure payment processors. We don't store complete credit card numbers on our servers. Payment information is encrypted and processed according to PCI DSS standards to protect your financial data.
Third-Party Services
We work with carefully selected partners to deliver our services. These include payment processors, email service providers, and analytics tools. Each partner is required to maintain the same level of data protection we provide.
| Service Type | Purpose | Data Shared |
|---|---|---|
| Payment Processing | Secure transaction handling | Billing information, transaction details |
| Email Communications | Course updates and notifications | Email address, name, preferences |
| Analytics | Platform improvement | Usage patterns, device information |
| Customer Support | Technical assistance | Account details, support inquiries |
Data Retention
We keep your personal information for as long as your account remains active. After you close your account, we retain certain records for legal and regulatory compliance, typically for seven years as required by financial record-keeping standards.
Course completion certificates and learning records are maintained indefinitely to verify your educational achievements.
You can request a copy of all personal information we hold about you. This includes your profile details, course enrollment history, payment records, and learning progress. We'll provide this information in a commonly used electronic format within 30 days of your request.
To request your data: Send an email to contact@wylenacid.com with "Data Access Request" in the subject line. We'll verify your identity before releasing any information.
If any information we have about you is inaccurate or incomplete, you have the right to have it corrected. You can update most details directly in your account settings. For changes to financial records or course completion data, contact our support team.
We'll make corrections within 14 days and notify you once the updates are complete.
You can request deletion of your personal data at any time. We'll remove your information from active systems, though some records may be retained for legal compliance purposes as outlined in our retention policy.
Please note that deleting your account means you'll lose access to purchased courses and any certificates earned. This action cannot be undone.
You have the right to receive your personal data in a structured, machine-readable format. This allows you to transfer your information to another service if you choose.
Portable data includes your profile information, course enrollment history, and completion records. Learning materials and course content are not included as they remain our intellectual property.
You can object to certain types of data processing, particularly for marketing purposes. We'll respect your preferences and stop processing your data for those specific purposes.
Essential processing required to deliver courses you've purchased will continue, as this is necessary to fulfill our contractual obligations to you.
Cookies and Tracking
Our platform uses cookies to enhance your learning experience. Essential cookies keep you logged in and remember your course progress. Analytics cookies help us understand how learners interact with our platform so we can make improvements.
You can control cookie settings through your browser preferences. Disabling certain cookies may limit some platform features.
Marketing Communications
We'll send you emails about new courses, updates to content you're enrolled in, and occasional educational resources related to financial planning. You can unsubscribe from marketing emails at any time using the link in each message.
Important account notifications and course-related updates will continue even if you opt out of marketing communications.
Children's Privacy
Our courses are designed for adults and we don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently collected data from a minor, we'll delete it promptly.
International Data Transfers
Your information may be processed in countries outside the Philippines where our service providers operate. We ensure appropriate safeguards are in place to protect your data according to international privacy standards.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and post a notice on our platform.
Continued use of our services after policy updates indicates your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.
Security Incidents
In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking to address the situation.
Questions About Your Privacy?
We're here to help you understand how your information is handled. Reach out anytime with questions or concerns about your privacy.
Contact Us